Interview Success Accelerator
Exercise 4: Questions & Objections handling
A question, concern, or objection is usually accompanied by raised tension – yours and theirs!
When tension is high, the emotional centre in our brain (limbic system) is in charge. This part of our brain is responsible for the Flight/Fight/Freeze/Fawn response.
Whilst this is in charge, our rational (fact-driven) brain isn’t allowed to get involved quickly enough to help make decisions and solve problems based on facts so, we go with feelings that can take us down the wrong path!
Watch the video
Now return to the workbook to complete the exercises